1. Introduction
These Terms and Conditions (“Terms”) govern your use of the LoftRoll.co.uk website (the “Website”) and your purchase of loft insulation rolls (“Products”) from LoftRoll (“we,” “us,” “our,” or “Company”).
By accessing and using this Website or placing an order for Products, you agree to be bound by these Terms. If you do not agree to any part of these Terms, you must not use the Website or purchase any Products from us.
2. Business Information
Company Name: LoftRoll.co.uk
Contact Email: info@loftroll.co.uk
Contact Phone: 0115 795 2895
Address: Unit 6F, Nottingham road, Nuthall, NG16 1DP
3. Products and Services
We supply glass mineral wool loft insulation rolls (Lunfaflex Roll Ultra) in various thicknesses (100mm, 150mm, 200mm) with free delivery on orders over £360 inc VAT and standard delivery of £42 inc VAT on smaller orders. Products are A1 fire rated and manufactured from over 80% recycled glass. Each roll is pre-cut at 570mm width for installation between standard ceiling joists.
4. Order and Purchase Terms
4.1 Placing an Order
When you place an order through our Website calculator, you are making an offer to purchase Products. Your order is an offer to buy under these Terms. All orders must be accepted by us. We reserve the right to refuse any order at our sole discretion.
4.2 Order Confirmation
Once we have accepted your order, we will send you an order confirmation by email with details of the Products ordered, total price including VAT, and delivery information.
4.3 Pricing and Payment
All prices are quoted in GBP (British Pounds) and include VAT at the applicable rate. We reserve the right to change prices at any time, although prices quoted at the time of order placement will be honored for accepted orders. Payment must be completed before dispatch of your order. We accept major credit and debit cards via our secure checkout.
4.4 Product Availability
Products are subject to availability. If a Product is unavailable, we will notify you and offer suitable alternatives or a full refund.
5. Delivery and Risk
5.1 Delivery Terms
We offer free delivery on orders over £360 and a flat rate of £35 for orders below this threshold. We deliver to addresses within mainland UK. Delivery timescales will be confirmed in the order confirmation. Risk of loss or damage to Products passes to you upon delivery to the address you specified.
5.2 Delivery to Third Parties
If you arrange for delivery to a third party, you must ensure they are present to receive the goods. We are not responsible for goods left unattended at the delivery address.
5.3 Delivery Delays
While we endeavor to meet stated delivery timescales, these are estimates only. We are not liable for any delay in delivery unless caused by our direct negligence. Delays do not entitle you to cancel your order unless we are unable to deliver within a reasonable timeframe.
6. Product Quality and Standards
All Products supplied are subject to rigorous quality standards. Products are:
- A1 fire rated and tested to EN 13501-1 standards for non-combustibility
- Manufactured from over 80% recycled glass
- Pre-cut at 570mm width for standard joist spacing
- Guaranteed not to degrade, decompose, or become moldy
- Thermal conductivity of 0.042 W/mK
7. Returns, Refunds, and Cancellations
7.1 Consumer Rights – 14-Day Cooling Off Period
As a consumer, you have a statutory right under UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 to cancel your order within 14 days from the date you receive the Products, provided the Products remain unused and in original packaging.
7.2 How to Exercise Your Cancellation Right
To cancel your order, you must notify us in writing within 14 days of receiving your Products. Email your cancellation request to info@loftroll.co.uk or contact us on 0115 795 2895 with your order number.
7.3 Return of Products
Once we receive your cancellation notice, you must return the unused Products to us in original packaging at your own cost. Upon receipt of your returned Products in acceptable condition, we will refund the purchase price. Delivery charges are non-refundable unless the return is due to our error or a faulty Product.
7.4 Bespoke or Special Order Items
Products specifically ordered or customized by you are not eligible for the 14-day cooling-off period if work on them has commenced or if they cannot be resold in the normal course of business due to their bespoke nature.
7.5 Damaged or Defective Products
If your Products arrive damaged or defective, you must notify us within 7 days of delivery with photographic evidence. We will arrange replacement Products or a full refund at our discretion.
8. Liability and Warranties
8.1 Limited Warranty
We warrant that Products supplied are of satisfactory quality and fit for purpose when installed in accordance with manufacturer instructions. Products are covered under the original manufacturer’s warranty unless stated otherwise.
8.2 Manufacturer Guarantees
Products are subject to the original manufacturer’s guarantees. We will honor all manufacturer guarantees relating to materials supplied in accordance with their stated terms and conditions.
8.3 Installation
We provide guidance on installation, but we do not provide installation services. You are responsible for ensuring correct installation in accordance with building regulations and best practices. Improper installation is not covered under warranty.
8.4 Limitation of Liability
To the fullest extent permitted by law, we exclude all implied warranties and liabilities. Our total liability to you arising from these Terms or your use of the Website or Products shall not exceed the value of the Products purchased. We shall not be liable for:
- Loss of profit or business
- Loss of anticipated savings
- Loss of or damage to data
- Indirect or consequential loss
- Damage caused by misuse, modification, or improper installation
- Business losses
8.5 Consumer Rights Not Excluded
Nothing in these Terms excludes or limits statutory consumer rights that cannot be excluded under UK law, including the Consumer Rights Act 2015.
9. Trade and Bulk Orders
We supply both domestic and trade customers. For trade and bulk orders, special terms may apply. Please contact us at info@loftroll.co.uk or 0115 795 2895 for a custom quotation.
10. Intellectual Property Rights
All content on the Website, including text, graphics, logos, images, and software, is the exclusive property of LoftRoll or its content suppliers and is protected by international copyright laws. You may not reproduce, republish, or distribute Website content without our prior written consent.
11. User Conduct and Prohibited Activities
You agree not to:
- Use the Website for unlawful purposes or in violation of any applicable laws
- Harass, abuse, or threaten other users
- Interfere with the Website’s operation or security
- Introduce malware or harmful code
- Attempt to gain unauthorized access to the Website or systems
- Collect personal data without consent
- Resell Products obtained from our Website as if they were from another source
12. Age Restriction
The Products are not suitable for children. Only persons aged 18 years or older may use the Website and place orders. By placing an order, you confirm you are at least 18 years old.
13. Website Accuracy and Errors
We endeavor to ensure all information on the Website is accurate, but we do not guarantee the accuracy of product specifications, pricing, or availability. We reserve the right to correct any errors. If you believe we have made an error in pricing or product information, please contact us immediately.
14. Third-Party Links and Content
The Website may contain links to third-party websites. We are not responsible for the content, accuracy, or practices of third-party sites. Your use of third-party sites is at your own risk and subject to their terms and conditions.
15. Data Protection and Privacy
Your use of the Website and provision of personal information is governed by our Privacy Policy. By using the Website and placing orders, you consent to our collection and use of your personal data as outlined in our Privacy Policy.
16. Website Availability and Maintenance
We aim to keep the Website available 24/7, but we do not guarantee continuous, uninterrupted access. The Website may be temporarily unavailable for maintenance, updates, or repairs. We are not liable for any loss or damage resulting from Website downtime.
17. Complaints and Dispute Resolution
17.1 Making a Complaint
If you have any complaints about our Products or services, please contact us at info@loftroll.co.uk or 0115 795 2895 within 30 days of the issue arising.
17.2 Complaint Resolution
We will acknowledge your complaint within 5 business days and provide a full response within 14 days. If we cannot resolve your complaint, we will advise you of your right to escalate your complaint to the relevant alternative dispute resolution (ADR) provider.
18. Changes to Terms
We may update these Terms at any time without prior notice. Your continued use of the Website following changes constitutes acceptance of the updated Terms. We recommend you review these Terms regularly for any changes.
19. Force Majeure
We shall not be liable for any failure to perform our obligations under these Terms that is caused by events beyond our reasonable control, including but not limited to: acts of God, natural disasters, war, terrorism, pandemics, government actions, or supply chain disruptions.
20. Governing Law and Jurisdiction
These Terms are governed by English law and the laws of the United Kingdom. Any disputes arising from these Terms or your use of the Website shall be subject to the exclusive jurisdiction of the English courts. As a consumer, you may also have the right to bring proceedings in the courts of the country where you reside.
21. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
22. Entire Agreement
These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and us regarding your use of the Website and purchase of Products. No other terms or conditions shall apply unless expressly agreed in writing by both parties.
23. Contact Information
If you have any questions about these Terms and Conditions, please contact us:
- Email: info@loftroll.co.uk
- Phone: 0115 795 2895
- Location: 9 Maple Drive, Nuthall, Nottingham, England, NG16 1EH
Last Updated: March 2026